Testimonials

Testimonials

Sales Department Testimonials

Special thanks to Murray Brown and also would like to note the absolutely exemplary service of Sheila in financing! – Karen (2016 Tiguan)

The sales and service department was phenomenal through the whole purchasing process. I couldn’t have had a better experience. – Sarah (2016 Golf)

Outstanding service as usual, that’s why we keep going back. Thank you Jenna for the great car that we are now driving. – Josee (2016 Jetta)

A great experience all around. Excellent customer service. – Theone (2016 Golf)

Nolan, Sheila, Josh and Adam made an excellent team and went the extra mile to enure we went home with new car we desired. Together they facilitated a flawless transaction and we left 110% satisfied. They are approachable, caring and wealth of information. Honestly I was continuously disappointed for years with Audi WV Kingston. We love the Audi / VW product and didn’t have much choice ( geographically ) in where to go for purchases and maintenance. I’m not sure what was done to correct and resurrect this company but I am now proud to be a client of theirs. You genuinely feel welcomed. They kept me up to date with very aspect of my new car purchase. I am very happy and would highly recommend Audi VW Kingston to be a part of your vehicle purchasing experience. Well done guys!!! – Tara (2016 Jetta)

I can’t say enough good things about Murray, Josh and Adam at Kingston Volkswagen, they are amazing and a delight to work with! – Katka (2016 Jetta)

An excellent purchasing experience. I had previously been wary of dealing with Kingston VW because of a prior experience with the service department, but am glad I took a chance. – Karin (2013 Tiguan)

Delighted with the A4 and Audi sales process (switched from Acura ILX) – Jeffrey (2017 A4)

The whole team was great! – Joel (2016 A6)

Great people product and service. Treat me well and respect my time. Love the brand. Great dealership. I feel welcome and comfortable here. And always greeted by staff – Shawn (2016 Q5)

Thanks very much. We’re enjoying our new vehicle very much. Staff members at the dealership were very accommodating. We are grateful. – Ian (2016 Q5 Hybrid)

My dealer was very knowledgeable and I would recommend him to others. Also appreciated that he picked me up from the bus station. – Anil (2016 A4)

An impressive dealership and an impressive vehicle! Thanks to Michael, Adam and Josh at Audi of Kingston for their excellent service throughout the purchasing process. – Edmund (2016 Q3)

Amazing customer service from start to finish, I have bought a few vehicles over the years and the service I received was by far the best! – William (2012 A4)

“Fabulous service. My purchase was facilitated in two days.” –Roberta-Anne

“I was already a customer, and I came back.” –Joseph

This was my first experience at buying a new car. Tim was exceptional throughout the whole process. Warren Abbink was a great help with the financing, and helped me understand all the issues. I certainly had a good experience and would recommend Kingston Volkswagen to a lot of friends. I love my car, and find it very user friendly!! Thank you. –Shirley

Thanks for helping me find the perfect vehicle. Everyone during the process was exceptional. –Neil

We had a very pleasant experience with the sales representative, Peter Gearin. He was very personable, knowledgeable and courteous. We could not have asked for a better representative and would recommend him to friends without hesitation. -Jane and Arne

Everything was great. Mike was very kind. When we were out for a test drive my daughters school which was within a 2 minute drive let out so Mike said let’s go a pick up your daughter and see if she likes the new car. -Kimberly

Overall, a very smooth and stress-free experience! Staff at Kingston VW stayed open late to accommodate our schedule (and the bad weather). Thanks! –James

Peter, my sales rep, was extremely professional and knowledgeable. The experience was the best I have had purchasing a vehicle. This is my twelfth vehicle purchase. I have recommended this dealership to other friends. –Islam

Was an excellent purchasing experience. Would recommend it to anyone. –Adam

It was a very good experience. Purchasing a car is not high on my list of things I like to do. Both Jenna and Warren answered all questions and the atmosphere was very non-pressured. –Sandra

No issues. This is my 5th VW purchase. The vehicles themselves are your best advertisement. Your service staff at Kingston VW is excellent. The salesman Shawn Ricketts well informed and enthusiastic. –Stephen

Excellent experience and am very happy with our purchase. –Chris

I would just like to say that I am so thankful to have had Jenna as my sales representative. She is a knowledgeable, professional and very kind. It made purchasing my VW Tiguan a great experience. I would definitely tell my friends and family to contact Jenna if they were to think about purchasing from Kingston Volkswagen. –Deborah

Jenna has shown me nothing less than extraordinary service and professionalism. A pleasure to deal with, definitely recommend to friends and family. –Ahmad

Kingston Volkswagen was the third dealership that I visited that Saturday afternoon. I had no intention of purchasing a Tiguan but the sales person listened to my needs and asked me if I would purchase the vehicle that day if she could get me what I wanted in terms of a good deal. Jenna, who I dealt with, said that she would get back to me before closing. She did, actually after they closed that day, when she got her first chance to email me. Since that day, she has followed up with to ensure that I am satisified with my vehicle and I my opinion she has provided me with exceptional customer service. The other dealerships I visisted didn’t truly listen to me, nor did they ask if I would purchase a vehicle from them when I was shopping around. –Elleni

Jenna Eady was amazing. She was very efficient, courteous and patient with my hundreds of questions. This was my first new car experience and she made everything seamless and comfortable. At no time did I feel pressured. Warren Abbink was also excellent. We spoke a few times on the phone and he explained all the various finance options and was in no pushy. He was extremely helpful and professional. Overall the service was exceptional at all levels! –Matthew

Peter Gearing was great. He was able to immediately pull up a third part crash test video to answer my safety concerns. And he was motivated to do a deal … I wasn’t really planning to make a final purchase decision the day I took a test drive, but Peter was so helpful and low key, I felt very comfortable that I had all the information to make an immediate decision. –Jann

Adam and Warren were excellent to deal with. I was not “pressured” into buying a car, I was simply informed so that I could make an educated decision. The meeting me at the door immediately was not a pressure tactic, it was genuine and courteous. Well done to Adam as it is generally this point that I meet the consultant that I determine whether I will buy a vehicle from him or not. I have been on the search for 4 months for a vehicle but didn’t get the same level of comfort with the consultant as I did with Adam. He won my business over within the first moments! Kudos to him and Kingston VW for employing him. –Roberta

The staff at Kingston Volkswagen were very knowledgeable and were quick to fix their mistakes. Great overall experience. –Danika

The dealership and experience where definitely most positive. The only reason I gave the dealership facilities a 9 and not a 10 is due to parking lot congestion. But that’s no biggie in the grand scheme of things. We will definitely continue to deal with and recommend Kingston VW. Thanks!!! -Loralyn

Overall, I had a lovely experience working with Jenna at VW Kingston. I had originally contacted her about another car in earlier months, but she proactively contacted me with the vehicle I ended up purchasing. Jenna was kind, thoughtful and easy to work with. She went out of her way to meet me for the pick-up on her day off. I was very pleased to go through my car purchasing experience with her…. I am happy with my purchase and would recommend friends and family to visit Jenna at VW Kingston should they be in the market for a new car. –Jocelyne

The staff, and actual delivery of my vehicle was terrific. Very competent and friendly. Paperwork was flawless. Thank you Audi of Kingston. Professional dealership and staff. very friendly and down to earth people. – Lezlee

It was efficient and simple. I travel often, so am out of province a lot. I was able to purchase via email / phone communication, hassle free. Very convenient for me! – Brad

From the beginning when Adam sent me an email with a promotion on the A5’s the deal went very smoothly. Adam answered my questions by email promptly and accurately. To accommodate my schedule Adam came in late on a Friday to allow me to test drive the vehicle; and was equally as gracious when i took a train to Kingston and was picked up. Well done to Adam and Warren for making the purchase of my vehicle an enjoyable one. i apologize for swearing when i first saw the car; but really, every time i see it in the driveway i say the same thing. Just awesome. – Robert

Best auto buying experience ever! Sales person very professional. – Henry

My full compliment to Justin Gurr who seems to know exactly what I want in a car. When I just mentioned that I want to see a Tiguan he brought me the car that is exactly what I had in mind. Unbelievable. I will definitely recommend to anybody that is looking for a car to buy/lease especially to Justin. Great job Justin, thanks for the great services. – Chun-Wan

Jenna was an awesome sales consultant with the purchase of my new VW and the trade in of my 2nd VW. Even though I reside in Toronto I plan on having my first 7500 km check up done at Kingston VW. Everyone exceeded my expectations. –Lisa

I would like to thank everyone at the dealership for outstanding friendly service. Jenna Eady, Dave (sales manager), Warren Abbink and the service dept. all made us feel like we were family. We feel that we made the right choice and will pass this on to others. Now it is all up to the car. THANKS. -Joanne & Ted

Very pleasant experience. –Robert

I came in because my old car had broken down, needed something new and was only home from University for a few days. The staff all worked hard to find me the car I wanted, get the paperwork done and have my car ready to go exactly when I needed it and worked hard around the clock to make sure it got done. I really appreciate the hard work they put into making sure I got the car in time to make it back to Toronto and putting up with all my needs! Special thanks to Adam and Warren for making sure I was well taken care of! –Victoria

This is our fourth VW, 2 of which we have purchased in Kingston. Our last experience was good however this one was outstanding. We truly felt like our business was appreciated. We have purchased many vehicles and can say that dealing with Kingston VW has been a great experience. We are sold on VW and Kingston so much so that we purchased from them and live in NB. –Tami

Everything was thoroughly satisfactory. Kim Porter in particular did an excellent job. –Mary Anne

Warren did an outstanding job, absolutely no complaints! –Kenneth

Notre vendeur Peter étais tres patient et à pris le temps de tout nous expliquer. Je n’ai ressenti aucune pression et je suis tres satisfait de mon premier achat chez VOLKSWAGEN. – Francis

Our experience purchasing our new Volkswagen was handled very professionally and smoothly. Peter our sales Rep was very pleasant to deal with and kept me informed of the whereabouts of our car. Once my care was received and I came in to pick it up, Peter was attentive with me and showed me everything that I would need to know. He set up my bluetooth for me and even some Country and Western radio stations. He called me within an hour to ask if everything was ok. I would not hesitate to give out his business cards to anyone that I know would be interested in purchasing a new car or even a used car with him. –Susan

We were very pleased with the service and experience that we had at the Kingston VW dealership. –Dianne

Jenna was amazing and I would not hesitate to purchase another Vehicle from her. Warren was helpful as well. –Chris

A propos the Tiguan, we chose this vehicle mainly because of the size and not necessarily because of the price, the features, and considerations such as resale value, etc.. We hope to be convinced that it was our best choice! However, as for the “purchase experience” itself, Peter was exceptionally courteous and helpful throughout. He was knowledgeable, patient and thorough in explaining the vehicle’s features, and, since the purchase, he has followed up with calls (and even an offer of assistance with tires!) to ensure that we feel satisfied. Thank you, Peter. –Audrey

Great service by Eduardo, our sales rep. –Stephen

I thoroughly enjoy Volks dealership – it’s a great team of people. – Jocelyn

Everything was professionally handled. Thank you Kingston Volkswagen. –Waseem

We were very pleased with the service and attention we received at the dealership. We look forward to returning. –Kerry

I am very pleased with the manner in which I was treated at Kingston Volkswagen. Everyone I had contact with were very courteous and professional during my initial visit and follow-up visit at the time of completing the sale. –John

Jenna was exceptional throughout the entire process of purchasing my Tiguan. Peter did an excellent job of taking me through the car upon delivery. Thanks to both of them! –Sarah

Service Department Testimonials

“A great team at Kingston VW….thanks.” -Mike

“Great staff. They ask all the right questions and look after me the way I like to be looked after-Wheels leasing

Great product, great service.” -David

“The staff were very helpful and friendly. I was looked after in a timely fashion……” -Edwin

“Excellent customer service as in the past” -Alan

“Since I live out of the city I usually wait in the dealership for the service to be completed. The staff are happy to make that arrangement and have always had my VW ready as promised. The staff at Kingston VW are very knowledgeable, helpful and accommodating when explanations necessary.” –Clair

“Everything was excellent.” –Maurice

“Excellent as always. In all honesty, the best dealer and service experience I’ve ever had.” –John

“Great work Audi of Kingston!!” –Peter

“Everything was great…” –Barry

The service agent was extremely courteous and knowledgeable of the issue I was experiencing with my car. I had a very pleasant experience while I waited approximately an hour to have the fault corrected. Just yesterday I ran into a couple who had a car identical to mine in every respect. We were talking about how comfortable and fuel efficient our cars were on very long road trips; theirs to California and my three trips to the East Coast. Both of us agreed that the overall customer care at Kingston VW was 1st class, bar none. From sitting in the waiting room and observing the attitude of other customers, I get the sense they too are very pleased with how they are treated. –Clair

We are very pleased with Kingston Volkswagen — excellent service – we miss our Beetle but are enjoying our Jetta-and our next car will definitely be another Volks — the staff are friendly and knowledgeable – don’t let your mechanics retire. –Sheila

The service requirements and personnel meet all my expectations. It’s a pleasure dealing with Kingston VW. –Marijke

Overall I am very impressed with my experience. –Michael

All was good experience overall. Was thankful for the shuttle and the coffee:) –Amy

Normal very high quality service. Thanks –Doug

I have already recommended three other people who have purchased vehicles with VW and all are happy. I appreciate the car wash and the shuttle service as well as the coffee service if I’m waiting. – Laura

Excellent service. –Paul

I have dealt with Kingston VW since we moved to Kingston in 96 and never had a problem. –Uwe

Always nice to visit with the service, parts, and sales people..!! –Dave

I was treated in a friendly and professional manner. I have no recommendations for improvement. As the car is under warranty, I will be pleased to return to Kingston VW for service. –Brian

Service is excellent. Helpful and friendly. – Margaret

The staff are wonderful. They are very professional. Nothing needs improving. the staff accommodated my request for the day I wanted. – Susan

Excellent service and very friendly and helpful staff. You are made to feel like you are one of the family. Excellent service and extremely friendly and welcoming staff and service people. You feel like you are one of the gang — cannot say enough about how nice the service staff are to their customers. – Peggy

Audi of Kingston is as good as it gets. – Lewis

This is my second Audi and I have found both of them reliable, trouble free (so far), and enjoy the handling and comfort of the vehicles. – Gregory

For the past 3 years, staff members have been professional and courteous. – Doug

Jessica looked after me from the time of my arrival until I returned to pick up my car in her usual very friendly, very helpful and efficient fashion. I have never known her to be otherwise. – Gerald

When I entered the service office, two VW staff members were already assisting other clients, but another staff member made a point of coming out of her office to assist me. I was really impressed by this. I am continuously impressed by the service and quality at Kingston VW and continue to recommend it as much as possible. I absolutely love my 2008 Rabbit and I feel so safe in it on the roads. – Violette

The day of my service, I dropped my car off at the dealership after working overnight. The staff didn’t call me until after 2PM to allow me to sleep. I thought that was very nice and courteous of them as it prevented me from being interrupted by phone calls. Thanks again for the great service, A+ team. – Eshay